We moved last year(June 2013) and the service was terrible. We were moving to the next street over to a townhouse and I totally understand that our penthouse apartment is kind of hard to reach(top floor) but this company was so inconsiderate. They gave us a quote a week or two in advance so we estimated the price we would need to pay. We have a piano so we estimated the price of $400-500($100 per floor) and we compared the price to 3 other Chinese moving companies. One didn't even pick up the phone and the other refused to move the piano since they don't have insurance for luxury items. Thus we have to go with 大北方 moving company. It was the worst mistake we have ever made.
1. They were angry that we had not packed everything neatly(in the sense of boxes) so they threatened to not help us move.
2. We bought them lunch and they were so ungrateful(we felt bad that they had to move so many things in such oppressive muggy weather).
3. They said they needed to help another client and threatened to leave.
4. They left all the items in our living room and refused to move anything to the place where we wanted the items to be.
5. Price hike: we payed them like $800-900 for moving with a $80 tip.(it was something close to $1000 total)
We really should not have paid them at all including tips because they were so mean. They were arguing with us and things got so heated that we feared for our lives.
The moving company was in such a rush to move all our items that they actually damaged some of the furniture and they were so threatening.
-It felt like they wanted to take our money and run.
***I have read some other reviews online about this company and most of people had the same experience. One person was so afraid that he/she was going to call 911.
PLEASE DO NOT HIRE THIS COMPANY TO HELP YOU MOVE. You will seriously regret it and I know most of the people who hire this company are Chinese people who don't know English or go on the web. Please spread the word about this terrible company that I have no idea how they managed to stay in business for over 10 years. If you want to read of the reviews I have found, please go to this website: http://www.shenghuonet.com/phpBB2/viewtopic.php?t=76752
I have never experienced such a traumatizing event ever in Boston(service-wise) so PLEASE spread the word on such a bad moving company. WE WILL NEVER HIRE THIS COMPANY EVER AGAIN. I'm trying to defame this moving company but our experience was just so terrible that we really needed to help other future customers from making the same mistake that we made.
The Great North Moving Company's website is also such a lie since they said, "Your satisfaction is our success!" They pretty much guaranteed the problems that arises during moving with them will be solved. http://www.a2zbizonline.com/da_beifang_english.html
This company really needs some feedback on how they do business. They just suck.